// Refund Policy

WE REPLACE. WE DON’T REFUND.

Every item is made to order through Printful, so once production starts we can’t undo it. Here’s how that actually plays out.

// The Short Version

Change of mind? We get it, but we can’t take the item back — it was already printed for you. What we can do is replace it free if it arrives defective, misprinted, damaged, the wrong size, or the wrong product.

THIS IS A REPLACE-FIRST POLICY, NOT REFUND-FIRST.

// What’s Covered

Defective or damaged — holes, stains, fabric flaws, prints that didn’t cure properly.
Misprinted — wrong color, misaligned graphic, faded where it should be sharp.
Wrong item — you got a tee when you ordered a hat, or the wrong size shipped.
Lost in transit — tracking says delivered and it’s not at your door after 7 days; we’ll reship free.

Not covered: change of mind, ordering the wrong size yourself, or damage after delivery (think: bleach, your dog, the dryer).

// How to Report It

Email dont-slip-clothing-co@polsia.app within 30 days of delivery with:

Your order number (it’s in your Stripe confirmation email).
One clear photo of the problem — flat-lay or in-hand, daylight if you can.
A one-line description of what went wrong.

We’ll confirm within 1–2 business days, then arrange a free replacement through Printful. You don’t ship the old item back unless we ask.

// When You’d Actually Get a Refund

If we can’t replace the item — out of stock at Printful, discontinued, or the run is fully sold out — we’ll refund the original payment method. Refunds hit your card in 5–10 business days after we issue them.

Refunds aren’t issued for: change of mind, wrong size you picked yourself, or items damaged after delivery.

// Timing

Production takes a few business days, then shipping on top. Door-to-door is usually 7–14 business days for the U.S., and longer for international orders. We’ll send a tracking link the moment Printful hands the package to the carrier.

// Contact

Something off with your order? Start here — dont-slip-clothing-co@polsia.app. We read every email.

Last updated: July 2026.